FAQ - Frequently Asked Questions


Q: Do I have enough memory?
A:  First, we need to get one thing clear. Hard disk storage space and system memory are two different things.


Think of it like this, if your computer were a person, the hard drive would be its long-term memory, whereas the system memory would be its short term memory. System memory or RAM is used by active running processes only. For instance when you boot up your computer, Windows loads programs and some files and services into the memory. These programs and files (photos, documents, etc) are stored on the hard disk drive (or long term memory).


The more software items that startup with your computer the greater the need for more RAm (system memory). When your system doesn't have enough system memory, it will turn to your hard drive and use it as virtual memory, working your hard drive twice as hard. It also slows down the performance of your computer considerably, as the hard drive is not as fast as RAM for transferring data.


AS of 2011, it is generally accepted that you require 2GB of RAM for Windows XP and 4GB or more for Vista or Windows 7.

Q: A virus was detected, what do I do?
A: Your Anti-Virus software should automatically attempt to disinfect the file containing the virus. If disinfection fails then your options left are to quarantine or delete the file. Your safest option is to delete the file. If your software is unable to delete or quarantine the infection you should shut the system down and give us a call to avoid the infection worsening.


 We have suggested several FREE antivirus programs on our Useful Links page.

Q: How do I connect more than one PC to the internet?
A: You'll need to be equipped with a broadband connection. Secondly you'll need a broadband router (optionally there are wireless routers available as well) and the appropriate length Cat5 (ethernet) cable to reach each computer, as well as a network interface card for each computer.


If you choose the wireless option, make sure each computer that you plan to connect wirelessly has a WLAN interface card installed.


Now that you have all the appropriate hardware, you can follow the easy quick-connect instructions provided with your product, or just give us a call and schedule a time for us to come out and take care of it for you. 

Q: Which internet connection is better, Cable or DSL?

A: Either way, you're much better off than if you were on a dial-up connection. If you want high bandwidth and fast download speeds to share between multiple computers, you need a fast Cable connection hands down. Of course this will depend on service availability in your area.


Though Cable has higher bandwidth and faster speeds, in most areas, DSL is often the more affordable solution. If you use the internet for downloading a lot of data, beware of bandwidth or usage limits imposed by many ISP's (Internet Service Providers).


We have listed a few recommendations for ISP's on our Useful Links page.




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1. A primary source of infection comes from shareware or freeware programs.


Frequently, unwanted programs are hidden or bundled with the application you are installing, so read everything carefully!


Be sure to read those pesky User License Agreements prior to installation!


2. Practice 'safe surfing'.


Avoid Web sites that offer pirated software or adult material. These sites are notorious for spreading spyware, adware and other unwanted programs.


3. Secure your browser.


Set your browser's security settings high enough (Medium on Internet Explorer) to protect yourself from "drive-by downloads" or automatic installation of unwanted programs.


4. Always delete spam.


E-mail is a common delivery vehicle for spyware. Delete messages from unknown senders and use caution with any e-mail containing an attachment, even if it's from someone you know.


Even reviewing an email in the preview pane can initiate spyware or adware program downloads, so it is recommended that you turn off that option.


5. Be wary of cookies.


Cookies may add convenience during your browsing sessions, however they can also track your activities while online and relay that information back to third parties without your knowledge. The outbound communication caused by cookies also slows your internet connection.


6. Beware of peer-to-peer file sharing networks.


P2P networks often load unwanted programs onto your PC when you sign up for their service, and the files you are swapping and sharing (photos, music, videos or games) may contain spyware and adware.